Reading a Removals Quote Line by Line
A removals quote can look like a single figure with a few lines of small print underneath, but each part tells you something about the job you are booking. Knowing what to look for makes it far easier to compare firms fairly, spot gaps and avoid unwelcome surprises on moving day. Here is how to work through a quote, section by section.
The vehicle
Start by checking what vehicle, or vehicles, the firm has allowed for. The size should reflect the volume recorded at your survey or listed in your inventory. If a quote seems noticeably cheaper than others, it may be because a smaller vehicle has been assumed, which could mean a second trip or items left behind.
Also note whether access issues have been considered. If your street is narrow or there is a long walk from the kerb to the door, the quote should reflect that, either through the vehicle chosen or extra time for the crew.
The crew
The number of movers affects how long the job takes and how safely heavy items can be handled. A quote should make clear how many people are coming and whether that covers both loading and unloading. If you have stairs, bulky furniture or a piano, ask whether the crew size takes that into account.
It is also worth asking whether the price is fixed for the job or based on time, as the two work differently if the day runs long.
Insurance
This is the line many people skim, and it deserves the most attention. Goods-in-transit insurance covers your belongings while they are being moved, and it is worth confirming that it is included rather than offered as an add-on. Check whether there is a limit on the value of any single item, whether items you pack yourself are treated differently, and what the claims process involves.
If you own anything particularly valuable, tell the firm before you book so they can confirm whether it is covered or needs separate arrangements. It is also sensible to check what your own home contents policy covers during a move.
Equipment and tools
Professional movers bring more than a van. Look for mention of lifting equipment, furniture protection, blankets and straps for securing loads, along with the tools for taking apart and rebuilding furniture. If none of this is listed, ask. A quote that leaves out equipment may expect you to provide it, or may lead to extra charges.
Packing materials and services
Some quotes include boxes, tape and wrapping, while others list them separately or assume you will supply your own. Check the numbers and types of boxes being supplied and whether specialist cartons for items such as wardrobes or pictures are included. If you have asked for packing, make sure the quote states whether it is a full or partial service and which rooms are covered.
What is not included
The most useful part of any quote may be the list of exclusions. Common examples include storage, disconnecting appliances, parking arrangements, and removing waste or unwanted items. Read this section carefully and ask about anything that is unclear. If a firm cannot tell you what is excluded, that in itself is worth noting.
- Is storage priced separately if your dates do not line up?
- Who arranges any parking needed at either end?
- Are there charges for changing the date?
- Is unpacking at the new home covered?
A local example
Different firms set out their pricing in different ways, so the aim is to compare like with like. As one example from West Berkshire, Moving Forward Removals, a family-run firm, describes itself as a fully insured removals company in Newbury and carries goods-in-transit insurance as standard. Its FAQ explains that its quoted price includes the vehicle, movers, insurance, lifting and protective equipment and tools, with boxes and packing materials included where stated on the quote. Its quotes are free and come with no obligation.
Comparing quotes side by side
Once you have two or three quotes, set them out in a simple table with a column for each heading above. Gaps quickly become obvious, and you can ask each firm to fill them in before you decide.
The cheapest figure is not always the best value, and the most expensive is not necessarily the most thorough. A quote that is clear, complete and easy to understand is usually a good sign of how the move itself will be handled.